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Customer Support

Our helpful, knowledgeable, and friendly customer support team is on hand to offer help in English, Spanish, German, and French from Monday to Friday.

Simply enter your details into the form, select the Brandwatch solution that you would like support with from the “How can we help you?” drop-down menu, and supply the details requested.

Depending on your package, you will usually receive a reply within 4-24 hours.

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Falcon.io is now part of Brandwatch.
You're in the right place!

Existing customer?Log in to access your existing Falcon products and data via the login menu on the top right of the page.New customer?You'll find the former Falcon products under 'Social Media Management' if you go to 'Our Suite' in the navigation.

Paladin is now Influence.
You're in the right place!

Brandwatch acquired Paladin in March 2022. It's now called Influence, which is part of Brandwatch's Social Media Management solution.Want to access your Paladin account?Use the login menu at the top right corner.