[Webinar] Brandwatch + GPT: Unlocking New Insights and Opportunities

Learn about how Brandwatch is revolutionizing the industry with game-changing new features powered by GPT.

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Customer Success

Are you getting the most out of Brandwatch? Our teams are here to help.

Whether you’re new to Brandwatch or a long time customer, our specialist teams are here to help you squeeze every ounce out of our software. Read more about the teams below.


Enablement Services

Setting up with the right data and the necessary training.

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Investing in a social intelligence platform is not risk free. You need value out of your investment, so the right start is vital. That’s why we provide Enablement Services. This team of specialists make the onboarding process seamless, effective and quick.

96% of customers consider Brandwatch a worthwhile investment.



With millions of posts and comments published every hour, collecting the right data is critical. We can create comprehensive setups to collect the data you need.


Our training sessions help you and your team get up to speed with Brandwatch. Using engaging videos, a scoping call, and a bespoke training seminar, we’ll make sure you’re getting the most out of Brandwatch.


Whether it’s help collecting nuanced data or specific training, we can create tailored onboarding programs to fit your needs.

Ongoing Enablement

Your data needs change over time. With new campaigns, new products and new competitors, your first setup will need modifying.

Through our ongoing programs, a dedicated project manager and a team of analysts will provide best practice guidance for maintaining, refining, or growing your data.


Education Services

Become an expert in finding insight from social.

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We can help you become a social data expert. Someone who’s renowned for producing eye-opening analysis, and for consistently uncovering business relevant insights.

95% of customers think Brandwatch is better than their last social intelligence platform.


To sharpen or broaden your skills

Educational courses – delivered online or onsite – help you sharpen your knowledge and develop expertise in a specific area. Learn best practices, reliable methodologies, and top tips in these engaging sessions.

Private and Bespoke

Bespoke for you, your team and your organization

We can tailor our courses to your specific needs. Whether it’s covering brand related topics or catering for larger audiences, we will work with you to find a solution.


Research Services

Action insights through visually engaging research.

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Some questions aren’t easy to answer. Will my customers purchase our new product? How should we position our next campaign? What does my audience think of our competition?

Research Services can help answer key business questions by creating specific searches, highlighting insights in your data and recommending actions via visually engaging reports.

84% of customers have shared insights across their organisation.


Regular social media monitoring reports.

We can save you time and resources with weekly or monthly reports on your KPIs and general brand health.

The analysis – delivered through Brandwatch Analytics, Vizia or in PDF – can help you share valuable insights across your business.

Insightful Research

Insightful reports answering business critical questions.

Insightful Research has helped hundreds of firms answer business critical questions through detailed reports, containing valuable recommendations on how to improve.

Our team of expert researchers provide analysis on everyday topics – like campaign tracking – or on nuanced topics just relevant to you. All research is tailored to your needs and is delivered in a clean format that showcases key points and recommendations.

When choosing listening technology, the sea of sameness is ever present. What really differentiates Brandwatch is the level of service and collaboration from the experts at the organisation.

James Sandora, Director – Digital Strategy & Integration

Brandwatch is a true partner. We don’t consider them as just a vendor. We feel valued as a customer and we feel like our ideas are listened to.

Colleen Campbell, Director of Digital Strategy

The customer care and customer service at Brandwatch is probably some of the best in the industry.

Blake Zitko, Public Affairs Manager

Brandwatch professional services helped us gather vital data we needed both quickly and efficiently. Therefore, being able to get access to a very specific, custom written Query from Brandwatch analysts was instrumental in our end of year reporting.

David Brady, Senior Digital Marketing Manager

Find out more about our world leading products

Falcon.io is now part of Brandwatch.
You're in the right place!

Existing customer?Log in to access your existing Falcon products and data via the login menu on the top right of the page.New customer?You'll find the former Falcon products under 'Social Media Management' if you go to 'Our Suite' in the navigation.

Paladin is now Influence.
You're in the right place!

Brandwatch acquired Paladin in March 2022. It's now called Influence, which is part of Brandwatch's Social Media Management solution.Want to access your Paladin account?Use the login menu at the top right corner.